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06/12/2009 The Scooter Store Gets "Self Help" From Vertex
The SCOOTER Store®, the nation's largest provider of personal mobility solutions, hired Vertex to create an online tool for customers seeking answers to common technical support issues. Dubbed "The SCOOTER Store Self Help Tool", this application leads users through a quick series of questions to arrive at answers to their common problems.
The application information is easily updated by SCOOTER Store customer support representatives, who supply all the questions, answers, and question "logic flow" simply by updating Visio flowcharts, which the Self Help Tool reads and translates into interactive Web pages. Since The SCOOTER Store customer service technical representatives know and understands their customers best, Vertex sought to empower them by letting them not only create the questions and answers but also the logic for moving from question to question.
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