Making House-calls, 21st Century Style
Vertex has been an early leader in the virtual care space, as it has developed telemedicine solutions for multiple healthcare providers, integrating telecommunications services, patient health tracking, and subscription management into systems that combine mobile and web applications for both patients and providers, and administrative applications for system managers.
Solution provided
Remote doctor and wellness visits, made possible by software and internet technology, are one of the most popular and profitable new trends in Medicine. Vertex has been fortunate to be a leader in this area for the past five years, building complete, full-featured telemedicine systems for healthcare customers.
Making Complex Applications Easy to Use:
Telemedicine applications may appear to be simple to their customers – developers intend for well-crafted software to appear to be deceptively simple – but they are actually complex systems involving many types of software programs and services working together cohesively.
In this case, where a suite of applications is being designed and developed by Vertex for a multispecialty healthcare provider, numerous applications are integrated to create a seamless system combining chat, video, audio,
in-app and system notifications, text messaging, database operations, and more. This system allows healthcare providers to create multiple chat channels at once, upload documents, view documents uploaded by patients,
view a patient’s medical history, initiate video or audio conferencing, log encounters, and view/edit past encounters – all from a mobile app or web application.
Mobile provider apps for both iOS and Android, as well as responsive/adaptive web applications, were created by Vertex for this system. Providers can simultaneously visit with as many as five patients with these applications.
On the other side of a medical encounter, mobile apps and a web application allow patients to register, subscribe, manage their subscriptions, add friends and family profiles to their accounts, initiate telemedicine encounters via chat, participate in encounters by video or audio, upload images and documents, review images and documents with their providers, and much mo
Managing an Integrated System of Applications:
In addition to the iOS and Android mobile apps and web applications for both patients and providers, Vertex created administrative applications that managed the various systems and patient data created during telemedicine encounters.
The server and network infrastructure for this system – architected, installed, integrated, tested, and deployed by Vertex – includes web servers, application servers, database servers, WebRTC servers,chat servers, notification servers, and text/SMS messaging services.
The Challenge of Private Telecommunications Hosting
One of the greatest challenges Vertex faced in our telemedicine development efforts was the need to keep the server systems private and under the control of the IT departments of its customers. Leading chat and WebRTC (video and audio conferencing over the Internet) providers are almost exclusively cloud-based, and the easiest way to deploy these systems is using cloud services.
However, Vertex was able to work with manufacturers of private systems for these telecommunication services to provide its customers with the privately managed servers they require. This helped us more easily meet this requirement when we encountered it again on the project.
A Variety of Telehealth Solutions
A different telehealth system developed by Vertex focused on urgent care clinics, providing these clinics with a means of optimizing physician hours through a response queue for managing incoming patients effectively – saving clinics thousands of dollars a day in otherwise unbilled idle time.
Other telemedicine solutions developed by Vertex include physician queueing and notification, insurance plan integration, electronic prescriptions, and pharmacy pickup scheduling. Vertex is already at work on the next generation of service offerings in telehealth fields, developing applications for nutritional management and counseling as well as automated medication dosing.
✅ What we did
- Business Needs Analysis
- Functional Requirements Specifications
- Project Management
- Workflow Definitions and Diagrams
- Database Design and Schema Definitions
- User Interface/User Experience Design
- Design Documents: Use Case Diagrams, Domain Model Diagrams, Application Wireframes
- Project Documents – Gantt Charts, Schedule, Budgets
- Graphic Design
- Server System Software Development – Integration and Business Automation Logic
- eCommerce Development/Integration and Subscription Management
- Web Application Development
- Mobile App Development
- Administrative Application Development
- QA/Testing – QA Management, Stress and Latency Testing, Unit Testing
- Network Administration, Data Center Buildout, Server Setup
- Application Deployment
- Managed Hosting
- Training
✅ What we Deliver
- Chat-Video-Audio-Messaging System (including business logic and workflow code and databases)
- Provider Web Application
- Patient Web Application
- Provider iOS Mobile App
- Patient iOS Mobile App
- Provider Android App
- Design Documents: Use Case Diagrams, Domain Model Diagrams, Application Wireframes
- Patient Android App
- Server-Side Business Process Automation
- eCommerce and Subscription Management Application
- System Administration Web Application
- Notifications System
